Refund Policy
We want you to have a great experience with Airlys. Please review our refund policy below for details on returns, refunds, and eligibility.
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Returns for Opened Oils
We do not accept returns for opened essential oils or products that have been used, unless there is a verified manufacturing defect.
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Returns for Unopened Products
Unopened products in their original condition and packaging may be eligible for return within 14 days of receipt. To initiate a return, please contact us atsupport@airlys.comwith your order details. Shipping costs for returns are the customer’s responsibility unless the return is due to a manufacturing defect.
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Manufacturing Defects
If your product has a manufacturing defect, please reach out to us within 14 days of receipt. We will require a description and photo evidence of the defect to assess the issue. Once verified, we will arrange for a replacement or issue a full refund.
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Refund Processing
Refunds for eligible returns will be processed to your original payment method within 7-10 business days after receiving the returned item. Note that shipping charges are non-refundable unless the return is due to a manufacturing defect.
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Non-Returnable Items
Opened essential oils and diffusers without a manufacturing defect are not eligible for return or refund.
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Contact Us
For any questions regarding our Shipping & Refund Policy, please contact us:
Email: contact.vedantaessentials@gmail.com
Phone: 9529351714
Thank you for choosing Airlys. We’re here to ensure you have a positive experience with our products and service.